Shipping Policy

At Zuppaw, we want your outdoor pet gear to arrive safely and on time. Here’s everything you need to know about our shipping.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.

Shipping Times

United States: Standard shipping usually takes 7–15 business days after the order has been shipped. Orders are processed within 1–3 business days after payment is confirmed. Total delivery time may vary depending on your location, carrier conditions, customs clearance, weather, holidays, and other factors outside our control.

International: We currently ship to addresses within the United States only.

Shipping Rates

We offer free standard shipping on all orders over $49. Orders under $49 are subject to a flat shipping fee calculated at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package using the link provided.

Lost or Delayed Packages

If your package has not arrived within 20 business days, contact us at [email protected] and we will investigate and resolve the issue.

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Rovelo Commerce LLC · 30 N Gould St Unit 206, Sheridan, WY 82801
Email: [email protected] · Phone: +1 (619) 379-8329