Refund & Returns

Your satisfaction matters to us. If something isn’t right with your order, we’re here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email us at [email protected] with your order number and reason for the return. We will respond within 2 business days with return instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you by email. Approved refunds are processed to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no additional cost.

Exchanges

Need a different size or color? Contact us and we will arrange an exchange, subject to availability.

Non-Returnable Items

Personalized or custom-engraved items (such as name tags) cannot be returned unless they arrive damaged or with an engraving error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, a damaged item, or a defective item. Please contact us before sending any return. Returns sent without prior approval may not be accepted.

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Rovelo Commerce LLC · 30 N Gould St Unit 206, Sheridan, WY 82801
Email: [email protected] · Phone: +1 (619) 379-8329